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General terms and conditions
Terms & Conditions

These Terms and Conditions contain the www.erotikamarket.eu web shop (hereinafter: Online Shop) conditions for use by product is available online sales of registered and unregistered receivers (hereinafter: Customer).


The Catalog is available on the Internet network under the www.szexshop.hu URL. the prevailing version of the Terms and Conditions can be downloaded through https://www.erotikamarket.eu/shop_help.php?tab=terms available at or above the .pdf icon (top right).

 

The code of conduct does not apply to the contract. Shop the views of the members and the purchase (the behaviors listed in any of) the contract according to the Terms and Conditions shall be established between the Seller and the Buyer. The Buyer, as the eStore user is obliged to accept the terms of this Terms and Conditions. If the customer does not accept any provision of the Terms and Conditions, you may not use the site, do not buy the Webshop.

 

The management of the customer's personal data to the Data Management Guide has, which is available directly through https://www.erotikamarket.eu/shop_help.php?tab=terms , it also includes data from the service provider hosting the main page or by following this link.

 

The technical information needed to use the Website is not included in these Terms and Conditions, information is available on the Website is provided. The contract language is Hungarian. The orders received by the Seller system automatically stored in electronic form, the customer can review these logged in to your account later.

 

Content:

1. Details of the parties and Website
2. Registration
3. The course of the purchase, the conclusion of the sales contract
4. Delivery
5. Warranty
6. Limitation of Liability
7. Copyright
8. Privacy Policy
9. Complaints handling

1. Details of the parties and Website

1.1. The developer and operator of this online Webshop (hereinafter: Webshop) and the seller of the products distributed in the Webshop:
Company name: Webshop Logisztika Kft.
Headquarters: 1097 Budapest, Ecseri út 14-16.
Warehouse (location): 1097 Budapest, Ecseri út 14-16.
Registry Court: Budapest Court of Registry,
Company registration number: Cg. 01-09-953952
Tax number: 23121076-2-43
EU (Community) Tax Number: HU23121076

Bank account:

EUR: HU95116000060000000067139000
SWIFT:GIBAHUHB
Data Management ID: 03327-0001
Data management registration numbers: NAIH-80612/2014. and NAIH-80611/2014.

Customer service:
Address: 1097 Budapest, Ecseri út 14-16.
Shop Opening Hours: Weekdays, Monday to Friday: 9:30 a.m. to 6 p.m.
Customer service Opening hours: Weekdays, Monday to Friday: 8:00 a.m. to 4 p.m.
Phone: + 36-1-210-42-78
E-mail contact: sales@erotikamarket.eu
(hereinafter: Operator or Seller)

 

Privacy issues: adatvedelem@webshoplog.hu


The details and contact details of the Operator's hosting provider are as follows:
Company name: Zerris Informatikai Kft.
Contact: phone: +36 1 288 01 36
Fax : +36 1 288 01 37
E-mail : support@zerris.hu
Headquarters : 2094 Nagykovácsi, Fejér György utca 16 / A.

1.2. The Webshop is available on the Internet under the URL www.erotikamarket.hu. The downloadable and storable version of the General Terms and Conditions at any time can be downloaded. The contract is not subject to a code of conduct.


1.3. The contract created by acceptance is based on CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. Act (hereinafter: Ekertv.) is considered a written contract based on the agreement of the Parties.


1.4. The operator of the Webshop complies with the provisions of these GTC, the range of products sold, the purchase price, deadlines, etc. you are free to change it. The change is effective from the date it appears in the Web Store. Any buyer who does not agree to change the rules must stop purchasing. The changes do not affect the concluded contracts (confirmed orders).


1.5. The content of the Webshop is only for people over 18 years of age! Persons under the age of eighteen may not visit the site.

2. Registration

2.1. In addition to the contractual relationship established by viewing the site, a delivery (purchase) contract is concluded between the buyer-user and the Seller in the case of a purchase in the Webshop, which is governed by both the order and confirmation and the provisions of these GTC.

2.2. A reseller contract is concluded on the basis of these GTC, therefore orders placed on this basis do not qualify as a consumer contract.

2.3. With this contract, the Seller authorizes the Buyer to sell the purchased products in the framework of retail trade under its terms, under the conditions specified in this clause.

2.4. The Buyer is obliged to communicate the data, information and prospectuses provided by the Seller to its customers without any changes during the sale of the products.

2.5. The customer during the trade of the products, he is obliged to inform the Seller of the complaints and complaints received by him as information. However, Buyer shall be liable to its customers for any damage resulting from the use of the Products, except as provided in clause 5.

2.6. Registration in the Webshop as a reseller (retailer) can only be initiated by a legal entity or a sole proprietor. The Operator is entitled, but not obliged, to check the legal operation of the Partners from public databases, in particular whether their tax number is real and whether they are under execution, liquidation, liquidation or bankruptcy protection.

2.7. The party initiating the registration (hereinafter: Partner) is obliged to provide its exact name (company name, full name in the entrepreneur's card in case of sole proprietor) and legal form, company data (registered office, company registration number or sole proprietor number) in the form requested by the Operator (on paper or electronically). , tax number, name of the legal representative, if different: name of the contact person), as well as electronic and possibly telephone contact details, and must attach a company statement not older than 30 days.

2.8. After registration, the Partner is entitled to place orders.

2.9. The parties accept that the contract of sale is concluded in writing, the contract is concluded in Hungarian and is governed by the law of Hungary, regardless of the place of performance.

2.10. Either party may terminate this Agreement by giving 15 days' notice in writing to the other party.

2.11. Seller may terminate this Agreement with immediate effect if Buyer

2.11.1. is in arrears of more than 15 days with any payment obligation,

2.11.2. failing to fulfill the deferred payment obligation, using the option specified by the GTC, on the 5th day following the expiry of the payment deadline,

2.11.3. engages in conduct or business practices that are incompatible with the requirements of fair competition (eg prohibition of selling below cost / predatory pricing) or does not comply with generally expected business ethics standards (inadequate consumer information, tax avoidance), or damages the reputation of the Seller or its products

2.11.4. copies the Seller's retail or wholesale marketing materials without prior written permission, or operates with a appearance that may be confused with the Seller's retail or wholesale image ,

2.11.5. an enforcement procedure is initiated against him, liquidation proceedings are ordered at least at the first instance, or its liquidation is decided, 2.11.7. in the event of other material breach of contract by the Buyer, including, but not limited to, infringement of the Seller's other copyright or trademark or industrial property rights or distribution rights, or any conduct otherwise unworthy of the Seller.

2.12. This Agreement may be terminated by Buyer with immediate effect if Seller

2.12.1. supplies products which are unsuitable for the intended use at least three times,

2.12.2. otherwise commits a serious breach of contract.

2.13. Upon immediate termination of the contract, the Seller shall immediately cancel the registration of the Buyer in the Webshop and delete the data provided in the Webshop, except for the data required by law. The contract 2.11. In the event of immediate termination pursuant to point 1 of this Article, the Seller shall be entitled to refuse to re - register the Buyer or another company operating with the participation of at least 50% or the same managing director, or to cancel at any time and cancel orders not yet fulfilled by the Seller.

2.14. Upon immediate termination of the contract by the Seller, orders of the Buyer that are already in progress but have not yet been paid for will be canceled. Upon immediate termination of the contract by the Buyer, the Seller shall be obliged to cancel the pending orders at its option or to fulfill them after payment of the purchase price.

2.15. The Parties agree that the Buyer is obliged to act in the Seller's reputation in the course of its retail activities and to demonstrate fair commercial practices to consumers in accordance with the law and ethical rules. Buyer is obliged to receive and fulfill consumer orders and complaints in good faith and in a manner that is fair to him. In case of a question, the Buyer is obliged to seek the opinion of the Seller.

2.16. The content and images of the product database are the intellectual property of Webshop Logisztika Kft. You can cancel and limit your use at any time, the Buyer is not entitled to use it in any form after the termination of the contract.

3. The process of the purchase, the conclusion of the sales contract

3.1. Upon placing an order, a delivery (purchase) contract is concluded between the Partner and the Operator in the case of a purchase in the Webshop, the legal relationship of which is governed by both the order and the confirmation, as well as the provisions of these GTC. In the event of a discrepancy, the conditions of the individual order and confirmation shall apply, provided that the discrepancy is expressly indicated, and the provisions of the GTC shall apply mutatis mutandis.

3.2. The terms and conditions of the sales contract are accepted by the Partner by sending the order. The contract is concluded when the Seller confirms the purchase by e-mail. If the e-mail confirming the receipt of the order is not received by the customer within 48 hours, the customer is released from the offer, he is not obliged to buy the ordered product or use the service. Orders are automatically stored electronically in the Web Store, which can be viewed by the customer later. The parties agree that the contract concluded in this way shall be deemed concluded in writing, the contract shall be concluded in Hungarian and shall be governed by the law of Hungary. The concluded contract will not be registered. Upon request, the Seller will send a copy of the order in electronic form, knowing the order number. The Seller shall send a written confirmation of the contract together with the delivery of the products in accordance with the law. Written confirmation may also appear on the invoice sent for the products.

3.3. Orders can be placed in the Webshop only electronically, via the Internet in the webshop at www.erotikamarket.hu. Orders placed by phone, fax, e-mail or letter are not valid and will not be fulfilled by the Operator. The Webshop can only accept and fulfill the order if the customer completes the fields on the registration and purchase page. The Web Store will not be liable for any damages resulting from failure to do so or for technical problems that may arise during the process. Shipping or other additional costs incurred in the event of incorrect or insufficiently detailed addressing or other data or information shall be borne by the customer.

3.4. Technical options for correcting data entry errors:
It is possible to correct data entry errors before pressing the "Checkout" button. To go back, use the 'Back' button. The data and login password provided during registration can be changed at any time after logging in under 'Profile'. The contents of the "Cart" can be reviewed, changed or even deleted at any time. In case of a data entry error detected after sending the order, this must be reported immediately to the e-mail address sales@erotikamarket.eu.

3.5. In case of incomplete contact details, the Seller will not fulfill the order.

3.6. By browsing the Web Store, you can add the individual products to the virtual basket by clicking on the "basket" function on the own page of the selected products to be purchased. Minimum order amount is 12,5 €. Once the products have been selected, the actual ordering process can be started by clicking on the "Order" button and then the order itself can be submitted by filling in the order form. It is necessary to register before the first purchase in the Webshop, and in case of subsequent orders, you must log in to the already created registration account. Registration makes it easier to make later purchases and take advantage of various discounts.

3.7. After wholesale check-in, the prices shown on the site are in all cases net of VAT. Gross prices include 27% VAT . Products with a price of 0 € (zero) are not available at that time. The order of such products is not valid, the indication of the price of 0 € does not qualify as a free offer. Typos may occur in the Webstore, such as incorrect price markings (in particular: decimal point error, purchase price of 1 €, etc.), the Operator assumes no responsibility for the published data, reserves the right not to accept the order in the event of incorrect data being displayed and enter into a contract or, in the case of concluding a contract, withdraw from it with a statement communicated before the expected fulfillment of the order.

3.8. In the case of foreign Szekler partners, the net price will be invoiced, taking into account that the Partner delivers the products outside Hungary according to its declaration. Acceptance of these GTC shall be deemed a statement of the Partner with such content. In this case, the Partner is responsible for the actual export of the goods from the country, the Operator is not responsible for the non-delivery. If the Foreign-based Partner does not intend to take an order out of the country, he is obliged to inform the Operator about this fact at the same time as the order, in which case he will indicate the valid VAT on the invoice and issue an invoice for the gross amount. If the Operator suffers damage due to the Partner's failure, the Partner is obliged to compensate it in full.

3.9. The prices indicated in the Webshop (seller's offer) are valid until revoked or changed. The product images and stock information in the Web Store are for information purposes only and may differ from reality. Due to rapid changes in inventory, some products may be listed as “in stock” even though they are not actually in stock. The Web Store is not responsible for such errors or for writing the price of the products.

3.10. The amount to be paid can be viewed in the Webshop when the order is aggregated, or the Seller sends an electronic confirmation to the Buyer. Orders can be canceled or modified after sending the order electronically and by telephone, at the latest until the delivery of the package that is the subject of the order to the courier service.

3.11. Wrapping
In all cases, the Webshop delivers the ordered products in a DISCRETE-packaged consignment, which does not refer to the contents of the consignment either in its appearance or in the designation of the sender. The data of the customers is kept confidential by the Webshop, so neither the fact of the order nor the data of the customer is disclosed to any other person or company (except for courier companies) other than the customer. (see Data Management for details)

3.12. Important product features, dimensions

3.12.1. The sizing of the erotic garments sold in the Webshop differs from the usual ones in Hungary (usually larger ones), therefore it is especially important to use the size chart available from the side of the given product. The Webshop urges all its customers to choose the exact sizes, because for hygienic reasons it is not possible to exchange the purchased erotic clothes in case of choosing the wrong size.

3.12.2. Product ranges sold on the site: erotic lingerie, intimate hygiene, sexual aids, creams, sexual board games, condoms, souvenirs, drugstores, etc. Each product found in the Webshop is only recommended for people over the age of 18! All products (especially creams, lubricants , oils, capsules) must be kept out of the reach of children!

3.12.3. The colors of individual products may be displayed by the user's computer differently from reality, so the Seller does not assume responsibility for the complete matching of the colors.

3.13. Data transfer statement: - In case of choosing the payment method via Simple , I accept that the following personal data stored in its user database will be transferred to OTP MOBIL Szolgáltató Kft. (1093 Budapest, Közraktár u. 30-32.) As data controller. The scope of the transmitted data: username, surname, first name, country, telephone number, e-mail address. The purpose of the data transfer is to provide customer service assistance to users, confirmation of Transactions and fraud monitoring to protect users .

4. Delivery

4.1. The ordered products will be delivered by the Seller to the address provided by the Partner with the assistance of the courier service, or they can be picked up in person at the Seller's registered office in accordance with Section 4.8. under the conditions set out in

4.2. In the case of delivery by courier service the delivery time for products listed in stock or in stock in the Webshop is a maximum of 10 working days, for products not in stock, an individually agreed date. If the Seller has delivered the products to the courier service in a demonstrably timely manner, it shall not be liable for any delay in delivery. The Web Store strives to meet the delivery deadline, but is not responsible if the above standard delivery time cannot be met. In the event of any delay, the Web Store will endeavor, but is not obliged to notify the customer.

4.3. The Partner is obliged to check the integrity of the package, the number of products and to sign the receipt at the time of delivery. In the case of damaged packaging , the defect must be recorded on site. It is also recommended to check the integrity of the product upon receipt and to record the defect or defects on the spot in the event of a quantity shortage or damaged product . The customer may only accept the product in undamaged packaging at his own risk. In the absence of a report, the possibilities for a quantitative objection and for claiming a warranty for a damaged product are limited. Complaints about quantity or damage can be accepted without concern if a video recording of the opening of the package is made, in which it is clear that the package was unopened at the start of recording (all sides of the package will be recorded) and the recording records the entire package uncut . content.

4.4. If the package fails to be received during delivery, the supplier shall give notice of this and then attempt to deliver the package again no more than twice. Delivery takes place between 9 am and 5 pm every working day. The Partner is obliged to provide a delivery address where it is available within the above time interval. The delivered package is discreet, so the address can also be a work address! After the unsuccessful delivery, the Operator declares the order invalid and cancels it .

4.5. The delivery and payment conditions are available at the following link: https://www.erotikamarket.eu/shop_contact.php?tab=shipping

4.6. The performance by the Buyer shall be deemed to be in accordance with the contract if he pays the purchase price. The performance by the Seller shall be deemed to be in accordance with the contract if the delivered products are handed over to the courier service, the Pick Pack Point, or to the Buyer in the case of personal collection.

4.7. The Seller is obliged to hand over all documents and documentation necessary for the intended use, in particular the operating instructions, as well as the documents concerning the placing on the market and the warranty, at the same time as the products are made available.

4.8. Aware of the criminal liability of a foreign Buyer with a valid Community tax number, he declares that all products ordered from Webshop Logisztika Kft. Will be marketed outside the territory of Hungary, in another Member State of the European Union. The Buyer is obliged to fulfill the obligation to declare and pay the applicable sales tax in the country of destination, in connection with this Webshop Logisztika Kft. Does not assume any responsibility.

5. Warranty

5.1. The Seller undertakes a different warranty period for the goods sold by it, depending on the product types, in accordance with the applicable legislation.

5.2. The Seller's warranty and guarantee liability is governed by Act V of 2013 on the Civil Code (hereinafter: the Civil Code). The products sold in the Webshop, given that they are subject to “Decree 151/2003. (IX. 22.) does not apply, the mandatory guarantee does not apply.

5.3. The shelf life of the products is included in the packaging of the products if they are of a kind that can be interpreted. The condition for fulfilling warranty claims is the existence of the original invoice. The rules of Act V of 2013 on the Civil Code also apply to the enforcement of warranty claims. Defects resulting from improper use, storage and damage are not covered by the warranty.

5.4. Before reselling the products purchased in the Webshop, the Partner is obliged to check the impeccable condition of the product, the integrity of the packaging and, if any, whether the warranty period on the packaging of the product has already expired. Only new products are sold in the Webshop.

5.5. Seller shall not be liable for any damages or other liability for damages incurred by Buyer in connection with products sold to third parties (including damages resulting from defects in products). Exceptions to the provisions of this section are products that the Buyer has received from the Seller in demonstrably undamaged packaging, regardless of whether they were received in person or with the assistance of a courier service. If the Buyer has not received the products from the Seller in undamaged packaging, a report on this fact must be recorded upon receipt. The Seller shall not be liable for any damage to the products subsequently reported by the Buyer. The Buyer is not entitled to sell the damaged, incomplete, expired product in the retail trade, the Buyer is solely responsible for the damages related to the violation thereof.

5.6. The Seller warrants the products in accordance with the applicable legislation.

5.7. Pursuant to these GTC, the Seller undertakes a warranty period of six months for each product in accordance with the provisions of the Civil Code. in accordance with the provisions of The seller is liable for the warranty if the product sold does not comply with the characteristics specified by law or contract at the time of performance.

5.8. Your warranty claim must be substantiated by the Partner (proof of the origin of the defect). If the Partner was aware of the defect at the time of concluding the contract or should have known it, Seller shall be released from warranty liability.

5.9. Enforcement of warranty and guarantee claims

5.9.1. In particular, the Partner may, at its option, require repair or replacement, unless the chosen warranty claim is impossible to fulfill or would result in a disproportionate additional cost to the Seller compared to the other warranty claim, taking into account the value of the delivered item in good condition. , and the inconvenience caused to the claimant by the performance of the warranty right. We can provide a replacement if the product is available and can be replaced.

5.9.2. If you do not have the right to repair or replace, or if the Seller has not undertaken the repair or replacement, or is unable to meet this obligation under the conditions set out in the previous sentence, you may, at your option, request an appropriate price reduction or withdraw from the contract. There is no room for withdrawal due to a minor error. The repair or replacement shall be carried out within a reasonable time and without significant inconvenience to the right holder, taking into account the nature of the thing and the intended use of the right holder. The Partner is obliged to notify the Seller of the objection as soon as possible after the discovery of the defect. The Partner is responsible for any damage resulting from the delay in communication.

5.9.3. If the product marked as defective does not have a defect and no other defect becomes apparent during the inspection, the Seller will not be liable for the warranty, will not replace the product and will not refund the purchase price. However, in such a case, the Partner is entitled to take over the product in person or request its re-delivery at its own expense.

6. Limitation of Liability

6.1. Purchasing in the Web Store presupposes that the Partner is aware of and accepts the possibilities and limitations of the Internet, in particular with regard to technical performance and possible errors.

6.2. The Web Store is not responsible in any way for the items listed below, for whatever reason:

6.2.1. Failure to receive or change any data sent and / or received on the Internet.

6.2.2. Any malfunction in the Internet network that prevents the Web Store from operating smoothly and making purchases.

6.2.3. Any failure of any receiving device on the communication lines.

6.2.4. Loss of any unsolicited or return mail sent, whether received in paper or electronic form, but especially any loss of data.

6.2.5. Any software is not working properly.

6.2.6. Consequences of any program error, extraordinary event, or technical error.

6.3. The Web Store is not liable on any grounds for any direct or indirect damage caused by connecting to the Web Store or viewing the Web Store.

6.4. Partner is fully and unlimitedly liable for any damages resulting from the provision of other person's personal data or its publication in the web store. In such a case, the operator shall provide all assistance to the competent authorities in order to establish the identity of the infringer.

6.5. The Partner may use the public communication channels (writing product reviews) that are part of the Web Store at its own risk. The Web Store is not automatically moderated. if the operator becomes aware of it in any other way, the operator has the right to temporarily or permanently remove any content or part thereof without justification. In the event of repeated or grossly infringing conduct, the operator has the right to permanently exclude the user from use of the site, including deregistration.

6.6. The Operator excludes the liability for the accuracy and veracity of the information, product description, user manual and permits, characteristics and other documents published by the manufacturer of the product or provided by the manufacturer in addition to the cases required by law and without derogating from the law, (even if the translation of these documents is prepared or made by the Operator), provided that the Operator also obtains this information from the manufacturer . Furthermore, the Operator is not responsible for the fact that the content of these documents is correct or real even after their issuance.

7. Copyright

7.1. All content on the Webshop page (text (article, product brochure, information, present GTC, etc.), illustration, image, other information or data) as well as all content on the products and in the information related to the products (text, illustration, image) , other information or data), also the database belong to the operator of the Webshop without any restrictions on space or time. In particular, it is forbidden to use the content downloaded from the Web Store for purposes other than purchasing it in the Web Store, to process, copy, etc. In the event of a violation of the copyright and other rights of the Web Store or a breach of this Agreement, it shall immediately initiate legal proceedings against the infringer. By using the Webshop, the Partner agrees that copying the content of the site or using it for a purpose other than that specified here is considered an infringement (violation of these GTC) even if it may not be protected by copyright. In case of all such violations, the user agrees that the Webshop is obliged to pay a penalty of 375 € to the operator of the Webshop without proving the damage.

7.2. The Online Store reserves the right to bring legal proceedings before courts or authorities against any person who commits or attempts to commit an infringement using the Online Store (including making a purchase). The Web Store cannot be held liable for any infringement committed by a third party to the detriment of a user or customer.

7.3. In the event of any violation of the use of the site or related to the interests of the Seller, the operator of the Webshop has the right to suspend the registration of the Partner with immediate effect, to delete his personal and other data and registration. The data may continue to be processed for the purposes of infringement or infringement proceedings . The Web Store is not obliged to notify the user of the above steps.

7.4. The Internet link to the Web Store is free to place. However, the Web Store is entitled to request the termination of this without justification.

7.5. The Web Store or any part of it may be displayed on other domains , for example, as a framed application, as part of its own pages, only with prior written permission.

7.6. The website on which the link to the Web Store is placed may not give the impression that the operator of the Web Store recommends, supports the use or purchase of a service or product sold or offered on that website.

7.7. The linking website must not contain false information about the legal relationship between the Webshop and the linking website and the Webshop. The Web Store will oppose the use of any reference to it that is detrimental to the reputation and interests of the Web Store.

7.8. Some services of the Web Store place a unique identifier, called a cookie , on the user's computer. Cookies are only used to facilitate the "authentication" of users, they are not used by the operator for other purposes . Prohibiting the acceptance of cookies by users does not prevent them from using the services of the Web Store.

7.9. The operator of the Webshop with registration is 105 € + VAT In return for the payment of the amount as a license fee by the user of the Webshop ( partners active before the entry into force of this amendment to the GTC) do not have to pay this amount, the user of the Webshop shall provide the automatically updated product database. in xml format. The Product Database as a collection work and certain elements thereof are protected by copyright, which is granted to the operator and the user only for non-exclusive, non-transferable and non-transferable user rights for the purpose of reselling the products for the period specified in this contract. . Upon termination of this contract, or after 180 days of inactivity, ie without a purchase period, the user of the Webshop is obliged to delete and remove the product database immediately, and may no longer use it. The user of the Web Store is obliged to pay a penalty of 375 € in case of violation of this provision.

8. Data protection

Information on data management in the Webshop is available at https://www.erotikamarket.eu/shop_help.php?tab=terms

9. Complaint handling

9.1. The address, telephone number and e-mail address that can be used to report complaints and contact are the same as the Customer Service address of the Web Store specified in point 1.1.

9.2. You may file a Partner complaint orally or in writing with Customer Service. It does not qualify as a complaint if the Partner requests information or a resolution in connection with the operation and activities of the Webshop.

9.3. The Web Store will immediately investigate the verbal complaint and remedy it as necessary. If the Partner does not agree with the handling of the complaint, the Webshop shall immediately take minutes of the complaint and its position on it, and shall provide a copy thereof to the Partner. If it is not possible to investigate the complaint immediately, the Webshop shall immediately take minutes of the complaint and provide a copy to the customer, and otherwise act in accordance with Section 9.4.

9.4. The Web Store will respond to the written complaint in writing within thirty days, unless otherwise provided by law. The recorded complaint must include the complainant's name, address, and a description of the complaint.

Valid from 02/15/2024.

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